Unable to Submit GitHub Student Pack Application – Photo Invalid Error

[AlaaAldeenOmaren]

Hi everyone,

Hi everyone,

I am trying to apply for the GitHub Student Developer Pack, but I keep receiving errors when uploading my proof of enrollment.
I have tried different formats (PDF, JPG, PNG) and different browsers, but I always get errors such as:

• "Photo invalid. Image has an invalid content type"
• "There was an error creating the discount request"

I already enabled 2FA, updated my profile and billing info with my full legal name, and made sure my document shows my full name, school (Curio), and a valid date.

It seems to be a technical issue with the application portal. Could someone from the GitHub Education team please help me finalize my application?

Thank you very much!

[AmirhosseinHonardoust]

Hi

those errors usually come from the application portal, not your document. try re saving your proof as a small pdf or jpg (under 5mb), and upload from another browser or device.
if it still doesn’t work, contact (https://support.github.com/contact/education) with your github username, school name, and the error messages. they can manually review your application and fix the issue.

[AlaaAldeenOmaren]

But when I upload a PDF file, I get this error.

This error occurs when I upload an image in PNG format.

Note that the PDF size is 16.5 kB and the image size is 63.2 kB.

[AmirhosseinHonardoust]

make sure you used your official student email on your github account.
keep the file under 5 mb.
try uploading from another browser or in incognito mode.
if your school still isn’t accepted, open a ticket with github education support (https://support.github.com/contact/education).
send them your github username, school name, and proof of enrollment (like your ID, enrollment letter, or transcript).
only the education team can fix this by manually checking your school and approving your application.

[davevad93]

Hi @AlaaAldeenOmaren,

Usually this issue is solved by submitting the application using another device, such as a smartphone or another PC.
These users solved it by using the phone: #162877, #168688

Please note that you can only submit PNG or JPG files, PDFs aren't allowed.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[AlaaAldeenOmaren]

Hi everyone,

I wanted to share an update in case it helps others facing the same issue.

The problem was not with my document or account — it was with how the proof image was uploaded.

I first tried using different browsers and file types (PDF, PNG, JPG), but the system kept giving me the same “Photo invalid. Image has invalid content type.” error.

What finally worked:

I uploaded a clear photo of the original document from my mobile phone.

Then, I created a new image on my computer that contained both the original document and an English translation placed underneath in the same picture.

After submitting that combined image, my GitHub Student Developer Pack application was approved successfully 🎉.

So, if anyone else gets the same error, I recommend combining your original proof of enrollment with an English translation in one clear image (preferably under 1MB) and uploading it again.

Thanks everyone for the advice and replies!

[SK-GAMERS007]

not working

[SK-GAMERS007]

Hello GitHub Support,
I am trying to complete my GitHub Education verification, but my document is not uploading.
I tried uploading my 10th class marksheet (clear and scanned copy), but the system keeps showing an error and does not accept the file.
I don’t have a school ID card, so I am using my marksheet as proof.
Please help me so I can complete my verification.
Thank you.

[SK-GAMERS007]

Hello GitHub Support,
I am trying to complete my GitHub Education verification, but my document is not uploading.
I tried uploading my 10th class marksheet (clear and scanned copy), but the system keeps showing an error and does not accept the file.
I don’t have a school ID card, so I am using my marksheet as proof.
Please help me so I can complete my verification.
Thank you.