Paid for Copilot, lost credits, no access — this billing system is unfair

[patiwat-w]

Select Topic Area

Billing and Purchase issues

Copilot Feature Area

Copilot in GitHub

Body

Copilot Billing and Credit Reset Issue Report

Hello GitHub team and community,

I’m posting this because my previous support requests were dismissed, even though the issue was caused by the system itself. I believe this reflects a significant flaw in Copilot’s billing and credit reset logic, especially when switching from Pro+ to Pro.

---

🔥 What Actually Happened

On my billing date, I switched from Copilot Pro+ → Copilot Pro and completed the payment successfully. Immediately after payment:

• All previously paid premium credits were removed
• No new Pro credits were granted
• My credit balance became zero
• I was charged $1.48 in overages (Befor I stop)
• I was unable to use Copilot for the entire billing period

In short, immediately after paying, the system left me unable to use the service at all.

---

📩 What Support Told Me (Direct Quotes)

Support explained the behavior as follows:

“Credits are provided in advance before actual payment.”
“The credits refreshed on the 1st were the allowance for the upcoming billing cycle.”
“Since you paid for Copilot Pro on Nov 20, the credits were reset according to the Pro plan.”
“If the allowance was already consumed, usage will stop.”
“The system is working as expected and no compensation is warranted.”

However, these explanations do not address the core issues:

• If credits were “reset according to the Pro plan,” why were the 300 Pro credits not granted immediately after payment?
• Why were the premium credits I already paid for completely removed?
• Why was I left without access immediately after successfully paying for my plan?

The actual result was:

Credits were removed, but no new credits were added → complete service blackout for the entire billing cycle.

---

⚠️ Why This Is a Serious Issue

This system behavior directly harms paying users:

• Paid credits are deleted instantly during a plan switch
• New credits are not added after payment
• Users can be left with zero access for several days
• Overages are charged
• Support considers this “expected behavior”

For any premium subscription service, this is not acceptable.

---

🤖 Independent Analysis by Multiple AI Systems

To ensure I wasn’t misunderstanding the situation, I asked several AI systems — including Copilot itself — to analyze the scenario based on Support’s explanation.

Every system reached the same conclusion:

The system behavior is inconsistent with normal subscription expectations and unfair to the user.

Regardless of internal accounting logic, the result is the same:

I paid → all my credits were removed → I could not use the service.

No subscription model should behave this way.

---

🧠 Final Thoughts

This is not just my personal issue — it reveals a systemic design flaw that could affect any user who switches plans.

I hope GitHub will:

• Review and improve the logic behind plan switching and credit resets
• Prevent service blackout immediately after payment
• Ensure users receive the new plan credits instantly
• Improve transparency and fairness in credit handling

If anyone else has faced a similar issue, please share your experience so that this matter can receive proper attention.

Thank you,
Patiwat

This credit usage after i switch plan: