Can't activate my education plan

[alekszlat]

Hi everyone,

I am trying to activate my educational account but I keep getting denied. This are the reasons:

- Please ensure that your academic affiliation document contains your last name exactly as it appears in your GitHub billing information. If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.
 - Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.
 - You appear not to be near any campus location for the school you have selected. Your academic affiliation documentation must indicate virtual learning if you are remote. You must configure your browser and operating system to allow location access. You may not use a VPN. If you believe that our information about your school is incomplete or incorrect e.g. missing campus location(s), then please select ‘My selected school has incorrect or incomplete information e.g. domains or campus location’ option when submitting a GitHub Education support ticket.
 - You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.
Once you have resolved the issues with your submission, visit https://education.github.com/ to reapply.

I am very sure I am typing all the information needed correctly and giving the my student card ID and the year I am currently in with photos. I've also change my github profile name to match my affiliation document and also the billing information . What might be the problem. Could it be that my handwriting is very bad or am I missing something? Is there other way to contact someone for this issue?

[davevad93]

Hi @alekszlat,

Since your native language uses the Cyrillic alphabet, I recommend translating your transcript into English and then filling in your billing info and GitHub profile with your translated full name exactly as it appears on your academic transcript. The automated system is unable to correctly read languages that don't use the Latin alphabet. Then log out and log back into GitHub before reapplying, because application system gets stuck in a loop even after the required information has been updated.

For further reference, take a look at this discussion, as this user solved it by doing this: #164204

If you still get rejected, submit the application using another device, such as a smartphone or another PC.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[ananaHeart]

Hello and Goodholy, I am also currently expaerincing the situation,
-Your image contains keywords indicating that it may be an acceptance letter. Only proof of current academic enrollment is acceptable.
-You appear not to be near any campus location for the school you have selected. Your academic affiliation documentation must indicate virtual learning if you are remote. You must configure your browser and operating system to allow location access. You may not use a VPN. If you believe that our information about your school is incomplete or incorrect e.g. missing campus location(s), then please select ‘My selected school has incorrect or incomplete information e.g. domains or campus location’ option when submitting a GitHub Education support ticket

And yet I am now inside out campus and using the labratories wifi. I hope someone could noticw and help me thank you.