Cannot verify even with proper documents

[Abu-Ruhan-Mahamud]

Hi everyone,

I've been trying to get into the developer pack recently, since I now have a verified student email with my university. For documents, I have opted for the transcript option. But it's not working, it's the same problem as before when I didn't have a mail and since Github doesn't do anymore manual screening or has a support of this, I'm stumped here. If anyone can help me, I'd greatly appreciate it. I also have a ID, but it's dated on the back and i can only take one picture of one side to send for verification.

[lunoxdev]

Hey @Abu-Ruhan-Mahamud GitHub Education requires that your document clearly shows your full name and current enrollment date on the same side of the image. If your ID has the date on the back, try using a transcript or an official enrollment letter instead, making sure it’s all visible in one photo.

More tips in this GitHub Community discussion on failed student verification.

[lunoxdev]

@Abu-Ruhan-Mahamud it might be an automated verification issue. Some users have solved this by re‑applying with a different document format (e.g., enrollment letter) or by slightly adjusting the scan/photo so all details are clear and unobstructed.

Check out this helpful discussion from a fellow Community member:
https://github.com/orgs/community/discussions/154120

[Abu-Ruhan-Mahamud]

I don't have another document. We don't have an enrollment letter here, just a bank slip, which is handwritten in Bangla, that we took admission and paid for it. Also the details are clear as I have double checked it before submission. And, yes, it was automated cuz it took like 2 minutes to deny me. Not to mention i registered with an affiliated verified email of my university to begin with.

[lunoxdev]

@Abu-Ruhan-Mahamud If that doesn’t work, I recommend contacting GitHub Education Support directly: https://support.github.com/contact/education

Response times are usually around 72 hours, but it can vary.

[Abu-Ruhan-Mahamud]

Well, they don't do manual checks, especially in the education part, which is ironic. I'll try to send one in the "other" category and let you know.
EDIT: they don't have a other option what do I do?

[lunoxdev]

@Abu-Ruhan-Mahamud you can try this email: [email protected]