I can't get my Github Education application because it redirects me to the PRICING PAGE!

[woshini233]

Hi everyone,

"I submitted my GitHub Education application, and it was approved. I was told to wait up to 72 hours to receive my benefits. However, after 3 days, my access was revoked，,and I didn't even receive any instructions or email notifications.
After that, I tried to re-apply for github education, but now when I click the “Start an application” button, the modal form doesn’t appear like before. Instead, it always redirects me to the pricing page. I’ve already tried logging in with an incognito tab, and even using different browsers and devices, but nothing has changed.
Can anyone help me resolve this issue? I really need GitHub Education for my college work."
Words above are taken from https://github.com/orgs/community/discussions/172669 .I have the same question.But I notice that he/she has gotten the Benefit but hasn't answerred how to get it.
I try to create a ticket,check my email to avoid being locked,send a email to [email protected]……But now I get no reply.I need some help

[VictorMoni]

Hi @woshini233

If you are still being redirected to the pricing page, the best option is to contact GitHub Education support directly. You can email [email protected] with your GitHub username and details of your application.

If you don’t receive a reply, you can also open a ticket through GitHub Support. Sometimes it may take a few days for them to answer, so be sure to check your inbox and spam folder as well.

[VictorMoni]

Yes, at this point the best thing to do is wait for GitHub Education support to reply. They usually take a few days, but you should get an answer soon. 👍

[woshini233]

I have something else to ask.If I get the benifit and get th Capilot pro,I still can't chat with VScode copilot without limit ,right?

[VictorMoni]

Yes, with the GitHub Student Developer Pack you get Copilot Pro for free, which means you can use Copilot in VS Code, JetBrains, and even the new Copilot Chat without extra limits. 🚀

[woshini233]

I find something wrong.My billing information is limited because it's ineligible.But I'm not in any U.S. government sanctions country and I never go to any of it.Why this happens?

[VictorMoni]

Hi @woshini233

This usually happens when GitHub’s system can’t verify your billing region correctly.
Even if you are not in a restricted country, sometimes the payment or location information gets flagged.

The best step is to contact GitHub Support and explain your case here:

👉 GitHub Support

They can manually review your account and fix the eligibility issue.

[davevad93]

Hi @woshini233,

If you haven't already done so, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[woshini233]

I find something wrong.My billing information is limited because it's ineligible.But I'm not in any U.S. government sanctions country and I never go to any of it.Why this happens?

[davevad93]

I have no idea about that, @woshini233, sorry. You should contact support and ask them about it. Most likely, it's a mistake on GitHub's end.