Form Stuck on Submit Application Without Error Message - Unable to send a application for the education Benefits

[JamesX-hub]

Hi everyone,

As soon as I select my enrollment certificate (PNG, 889 KB) and click “Submit Application,” only a red triangle with an exclamation mark appears without any error message. My file and all fields are filled out correctly, yet I’m unable to submit the application.

These were the reasons listed for the previous rejection:

•	Please secure your GitHub account with two-factor authentication. You may need to log out and log back in to GitHub before reapplying.
•	Please complete your GitHub billing information with your full name exactly as it appears in your academic affiliation document. You do not have to add a payment method. You may need to log out and log back in to GitHub before reapplying. If you have only a single legal name, enter it in both the first and last name fields.
•	You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information, log out and back in before reapplying.

I have already addressed all of these points. Still, I am unable to submit my application.

Steps I’ve taken:

Proof Type:
• Dated Enrollment Letter with school letterhead

File Upload:
• PNG (under 10 MB), also tried JPEG

Browser & Device:
• Desktop: Chrome & Safari (regular + Incognito)
• Mobile: Safari & Chrome on iPhone (requested desktop site)

OS & Browser Permissions:
• iOS location services enabled system-wide, Safari set to “While Using”
• Location manually entered, as geolocation permission is already granted

Account Settings:
• 2FA enabled
• Full name and address added under Billing & Licensing
• University email verified under Settings → Emails
• Full name set in profile (matching document)

Session Reset:
• Multiple logouts/logins
• Cleared cache & cookies

Wait Time:
• Waited over 48 hours after the initial rejection

Despite all of this, the form consistently hangs at the submit stage. There is no feedback, no validation error, and no visible issue – only a red triangle icon. It appears to be a frontend (JavaScript) or backend issue.

I already opened a support ticket 4 days ago but haven’t received any response yet.

Any help would be greatly appreciated.

[arafat22184]

Hi @JamesX-hub,

You're definitely not alone — I recently went through a similar experience and finally got it working, so I wanted to share what helped me:

✅ What Worked for Me:
Use PDF Instead of PNG/JPEG
Even though PNG is accepted, switching to a PDF version of my enrollment letter solved the red triangle issue. You can use a free tool like ilovepdf.com to convert your file.

Double-check File Name
Make sure the file name doesn't contain special characters or spaces. Try something like:
enrollment_letter.pdf

Switch to Firefox (Desktop)
For some reason, the Chrome and Safari versions of the form wouldn't submit for me either. Firefox worked without issue.

Use a Clean Session
Open Firefox in Private Window, make sure:

You're logged in to GitHub

2FA is enabled

Billing name and profile name exactly match the document

Wait 1–2 Minutes After Uploading
After selecting the file, wait a few seconds before clicking Submit. It seems the form sometimes silently fails if it tries to submit too quickly.

🛠️ Still No Luck?
If that still doesn’t work:

Try another device (desktop > mobile)

Make sure no VPN, extensions, or blockers are running

Re-upload the file after logging out/in again

I know it’s frustrating — it took me a few attempts, too. Hopefully one of these steps helps you get it submitted. Let me know how it goes!

[davevad93]

Hi @JamesX-hub,

Usually this issue is solved by submitting the application using another device, such as a smartphone or another PC.

These users solved it by using the phone: #162877, #168688

If none of the above works, you'll have to wait for a response from the Support Team. Be patient because it may take a while.

[krishnadobhal]

hello @JamesX-hub has the issue been solved?