GitHub Account Suspended Without Notice - Seeking Urgent Assistance

[SwimmingLiu]

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Hello GitHub Community,

My friend GitHub account (https://github.com/LibraHp/) was suddenly suspended without any prior notice or explanation, which has severely impacted our team work. We rely heavily on GitHub for our projects on the account of my friend, and the suspension of his account means that his repositories are no longer accessible.

Here are the steps I've taken so far:

Submitted a Support Ticket: I submitted a support ticket (#3345208) through GitHub's support page more than several weeks ago.
Incomplete solution: Unfortunately, we reviced only an email that make us reset his account password. Then we did it, and got the account back, only logging in this account. But we still can not use this URL(https://github.com/LibraHp/) to access this account profile (including all repositories in this account). Can you please tell us how can we do make this our account profile and our repositories be accessed.

Impact:

My friend and our team entire work have been suspended.
My friend repositories are inaccessible.
The lack of communication from GitHub has left me in the dark about the reason for the suspension.
Concerns:

There appears to be a pattern where many users experience sudden account suspensions without explanation.
It feels as though users on the free plan do not receive the same level of support as business users, which is disheartening.
Request:

I am urgently seeking assistance to understand the reason behind the suspension of my account.
I need help to restore access to my repositories as soon as possible.
Additional Context:

We have reviewed GitHub's terms of service and community guidelines to ensure compliance.
His work is critical to our team projects and future creations, and this suspension has caused significant disruption.
We would greatly appreciate any advice, support, or guidance from the GitHub community or staff to resolve this issue promptly.

Thank you for your understanding and assistance.

Best regards,
SwimmingLiu & LibraHp

[ghost]

Hi @SwimmingLiu, This happens when multiple users block or report your friend's account at the same time. It is unlikely that you will be able to access account profile and repositories.

[SwimmingLiu]

@PersonofInterest Thank you very much for your answer! May you please tell me how can we make my friend's account profile and repositories be accessed? This account is really important for us.

[ghost]

It depends on why your friend's account was suspended. (Abuse ,Spam,...)
In some cases, you can log into the account, but you can't perform any action.

[ghost]

[SwimmingLiu]

@PersonofInterest Hi~ how can you access this profile (https://github.com/LibraHp/) ? It is still Page not found (404) for me

[ghost]

My screenshot is from before your account was suspended.

[ardyapusaka99]

bro have you get your account back ?

[izcir]

Yes, I had the same issue and I did get my account back after about 3 days.
Support asked me to delete all my other free accounts (even an old one I hadn’t touched in years). Once I did that and told them, they restored my main account.

[Omprakash3104]

Hello SwimmingLiu & LibraHp,

This sounds like a very frustrating situation, and I understand how disruptive it must be for your team's workflow. The partial restoration you've experienced (able to log in but repositories/profile still inaccessible) suggests there might be a specific security flag or verification process still pending.

Here's what you should do:

1. Follow Up on Your Existing Ticket (#3345208)

Reply directly to the email thread where you received the password reset instructions

Clearly state that while login works, the profile and repositories remain inaccessible

Include the screenshot you mentioned (showing the error/access issue)

Politely ask for clarification on what additional steps are needed

2. Be Specific About the Symptoms
   When you contact support again, mention exactly what happens:

What error message appears when visiting https://github.com/LibraHp/

Whether you can see the repositories listed but cannot access them, or if they don't appear at all

If there are any warning messages in the account settings

3. Check for Security Notifications

Log into the account and check Settings → Security → Security history

Look for any pending verification requirements or security alerts

Common Reasons for This Partial Suspension:
Security compromise: The account might have been flagged for suspicious activity and requires additional verification

DMCA or content issues: Specific repositories might be under review while the account itself is accessible

Verification requirements: Additional identity verification might be needed

What to Ask Support:
"Thank you for helping us restore login access to account @LibraHp. However, the profile page and all repositories remain inaccessible. Could you please clarify what additional steps are needed to fully restore the account? Is there any specific verification or action required from our side?"

If You Don't Get a Timely Response:
Try reaching out via GitHub's contact form again, referencing your original ticket number

Consider posting (politely) on GitHub's Community Forum in the "How-to" category

I know this process can feel slow and opaque, but persistence with the support system is usually the most effective approach. The fact that you've already regained login access is a positive sign that this should be resolvable.

Keep all communication professional and focused on the specific technical issue. I hope this gets resolved quickly for your team!

[izcir]

Hi everyone,

I recently had my GitHub account suspended. The reason was that I had multiple free accounts, which is against GitHub’s Terms of Service (only one free personal account is allowed).

Here’s what happened:

My main account got suspended and I couldn’t log in.

I opened a support ticket via GitHub Support
.

They listed all other accounts linked to me — even one I had created years ago and hadn’t touched since — and asked me to delete them.

I deleted the extra accounts and confirmed it with support.

After review, they restored my main account.

The whole process took about 3 days.

So if this happens to you: don’t panic. Just open a ticket, be polite, and be ready to close every extra account (even the old forgotten ones). That’s the only way to get your main account back.

[ardyapusaka99]

Sir can you please give me the text that you wrote on the ticket ? bcs i think i have the same issue, my account got banned 1 week after i created a new account for work, and repeteadly change account to my desktop when pushing to repo, and the next day my account got banned. Ive contacted github for over a month but they didnt even read my ticket (only once, but they say just to email, but they didnt answer), so my account still got banned, pls help me, are they just list all your account or u being honest to them that u have multiple acccount on the ticket description ?