[Verification Issue] Unable to verify academic affiliation despite correct name and valid student status

[mctea01]

我在驗證 GitHub Student Developer Pack 的學術資格時遇到困難。儘管多次嘗試，仍收到拒絕通知，內容如下：

"Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.

You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying."

我的情況
我目前是 高三下學期，預計於 2025 年 5 月 2 日畢業，學籍仍然有效。
我的 GitHub 帳號名稱 和 帳單姓名 與 學生證上的姓名完全一致。
我之前曾以 相同方式（上傳含本地學年度資訊的學生證） 成功通過學術驗證。
我提交的文件包含 我的全名、學校名稱，以及註冊章（顯示學年度資訊）。但在我的 地區，學年度與西元年份的對應方式不同，這可能導致審核時的理解問題。
我的嘗試
我將 學生證（正反面）與學年度換算表 合併成一張圖片，以說明當前學年度對應的西元年。
即便如此，我的申請仍然 多次被拒絕，且回覆內容完全相同。
請求協助
我的提交應該符合驗證要求，但仍無法通過。由於沒有 直接的客服管道，我在此尋求幫助。
請問我該如何解決這個問題，以順利完成學術驗證？

感謝您的協助與時間！

[English Translated by ChatGPT]

Hello GitHub Education Team,

I have been experiencing difficulties verifying my academic affiliation for the GitHub Student Developer Pack. Despite multiple attempts, my submission has been rejected with the following message:

"Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.

You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying."

My Situation
I am currently in my last semester of high school (Senior Year, 2nd Semester). My graduation date is May 2, 2025, so my student status is still valid.
My GitHub account name and billing name match exactly with the name on my student ID.
I have previously used the same method of submitting my student ID (with local academic year stamps) to verify my academic affiliation successfully in the past.
The submitted document includes my full name, school name, and a registration stamp indicating the academic year. However, in my region, the academic year does not align with the Gregorian calendar. The registration stamp shows the school year in a local format, which might not be immediately recognizable.
My Attempts
I combined my student ID (front and back) with an academic year conversion table to show how the local academic year corresponds to the Gregorian calendar.
Despite this, my submission was still rejected multiple times with the same response.
Request for Assistance
I believe my submission meets all the verification requirements, yet it keeps getting rejected with the same message. Since there is no direct support channel for this issue, I am seeking assistance here.
Please let me know how I can resolve this issue and verify my academic status successfully.

Thank you for your time and help!

[spiterwoman]

Hello,

It sounds like you’ve taken all the necessary steps to verify your academic affiliation, but the mismatch in date formats may be causing confusion during the review process. Here are some additional steps you can take to improve your chances of successful verification:

1. Ensure Exact Name Match
   Even though you mentioned your GitHub account name, billing name, and student ID name are identical, it’s worth double-checking your GitHub user profile settings to ensure your full legal name is correctly entered. If you recently updated it, try logging out and logging back in before reapplying.

2. Provide a Clear Explanation of the Academic Year Format
   Since the verification team may not be familiar with your local academic calendar, you can try:

• Adding an official document from your school (such as a transcript, enrollment confirmation, or letter from your institution) that explicitly states your academic year in both local and Gregorian formats.
• If no official document is available, submitting a short explanation letter (preferably on school letterhead, signed by a school official) clarifying the academic year conversion.

3. Submit Documents in a Single, Well-Labeled File

Instead of combining your student ID and conversion table into an image, consider creating a single PDF with:

• The student ID (front and back)
• A brief statement explaining the academic year format
• A table showing the conversion of local academic years to Gregorian years
• Any additional supporting documents from your school

4. Reach Out to GitHub Education Support

If repeated rejections persist, you may try contacting GitHub Education Support and selecting Education as the category. Explain the issue and attach your supporting documents.

5. Consider Alternative Academic Documents

If possible, try submitting:

• A recent transcript
• An official letter from your school confirming enrollment
• A school-issued email address verification (if your institution provides one)

Since you’ve successfully verified in the past, referencing your previous approval case in your request may also help.

Hope this helps, and good luck with your verification! 🚀

[mctea01]

@spiterwoman
I have been trying to verify my student status, but my application keeps getting rejected despite following all the recommendations provided. I successfully verified using the same document before, and my name has not changed. However, my recent attempts have all been denied with the same response:
"Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying."
I have double-checked that my full legal name in my GitHub profile, billing information, and student ID is exactly the same. Yet, my application is still rejected.
What I Have Tried:
Ensured Exact Name Match
My full name in GitHub matches exactly with my student ID.
I successfully verified using the same document in the past.
I have not changed my name in my GitHub profile.
Provided an Academic Year Conversion Table
Since my student ID uses the local academic year format, I included a conversion table showing the equivalent Gregorian calendar years.
I even wrote the academic year conversion on a separate note and placed it beside my student ID in the image.
Followed Submission Guidelines
The verification system only allows uploading a single photo taken with the camera.
I cannot submit a PDF or multiple images containing extra explanations or supporting documents.
Tried Alternative Verification Methods
My school does not include academic years on transcripts.
My school does not provide an official letter with a seal to explain the academic calendar.
My school-issued email address is already associated with my GitHub account. If email verification is an option, could this be used to confirm my student status?
Tried Contacting Support
GitHub Education’s support page clearly states that manual verification is not supported.
There is no way to submit a request for additional review.
Next Steps & Request for Further Assistance
Given that I have followed all provided instructions but still cannot pass verification, I would appreciate further guidance on how to resolve this issue.
Is there any way to submit a manual review request in this case?
Can the verification team clarify why my document, which worked before, is no longer accepted?
Would adding any additional text or information in the image help?
Thank you for your time and assistance!(This post was translated using AI.)

[staoran]

翻译你的名字，不要直接用中文，拍摄的学生证/成绩单之类的也想办法翻译一下，比如在电脑上PS再打印，或者直接手写一张纸。另外，奖状也可以作为成绩证明，奖状上通常都有日期。如果你有电子邮件，就直接用学校的电子邮件注册github账号，很容易通过。

[mctea01]

我有將文件及翻譯合併成圖片一起拍攝，並沒有通過
有將學校email也綁定到帳號上
嘗試過在學證明及學生證（都只有中文）
但是都沒通過
似乎一直認為我的姓名異常

[tpdd666]

学生权益申请很宽松，你不需要上传学生证，奖状，只需要遵守格式编辑一段PDF转图片或者截屏上传就好了。看你的问题是““请确保您的学术隶属关系文件包含您的名字，与 GitHub 账单信息中显示的姓名完全一致。您的姓名和昵称的变体是不可接受的。“应该是没有识别到学生证里面的名字，或者没有编辑账单信息。如果是后者，在GitHub个人资料下面“Billing and plans”的“payment information”里面的账单信息里的名字，地址什么的写一下就好了。证明格式为：Name: // 姓名，与 GitHub 上支付信息名称一致Institution: // 大学名称，必须是 GitHub 上显示的英文名Level: Undergraduate,Class: 24 Senpai Class 1, // 班级 Major: // 专业 Student ID: 1145141919810, // 学生证号，随便 Duration: 4 years, Type: Regular Higher Education,Mode: Full-time,Student Status: Registered (Expected Graduation Date: July 31, 2028)// 毕业时间
记得删除注释。

[mctea01]

我的帳單訊息確認與文件相同，之前也使用相同文件及資料獲得認證，我嘗試過在學證明及學生證，並嘗試附上翻譯內容，我目前處於高中階段，鄰近但尚未畢業。
Github學生認證應該不會許可直接以手寫，無相關認證的文件作為證明文件吧...

[tpdd666]

我前几天申请的，昨天已经通过了，你可以试一下

[reecheekeeyz]

Hi , I'm getting denied with the error that my name on document doesn't match the name on billing. I've tried different combos but nothing works. I have 3 names on my document and just 2 boxes for first name and last name, tried inputting the both names in the first name section and the last name in the last name section but it was also denied. Please how do I fix this ?

[Akito-Go]

If you have a nickname set up on GitHub, you can also indicate it in your document

[mctea01]

我剛才終於通過了，我在姓氏(Last Name, I always enter my Family Name Here. Although it is actually the first of the Chinese.)及名字(Frist Name)都填入我完整的姓名(一次成功的嘗試)
從高三因未知失效開始重新獲得許可，在大學期間重獲認可。
我目前在中國大陸(Mainland of China)就讀大學，學生證(Student ID Card)尚未發放，因此我申請了在學證明，萬幸有用
不知道能否幫助與我相同情況的使用者，供給各位參考。

(English Translated by ChatGPT)
I finally succeeded just now. For the surname (Last Name—I always enter my family name here, although in Chinese it actually comes first) and the given name (First Name), I entered my full name this time, and it worked on the very first try.

Since it unexpectedly stopped working back in my senior year of high school, I have now regained permission during my university years.

I am currently studying at a university in Mainland China. Since my Student ID Card has not yet been issued, I applied for a Proof of Student Status (Certificate of Enrollment) instead—and fortunately, it worked.

I’m not sure if this will help others in the same situation, but I’m sharing my experience here for reference.